Which customization approach can improve stakeholder satisfaction in ICMR?

• A. Using one-size-fits-all reports
• B. Implementing user-defined filters and metrics
• C. Reducing the number of metrics available
• D. Eliminating visual presentations from reports

Answer: (B)

Implementing user-defined filters and metrics in ICMR significantly enhances stakeholder satisfaction by allowing users to customize the reports and data they interact with. This flexibility means that stakeholders can focus on the specific information that is relevant to their roles and responsibilities, resulting in more actionable insights. By enabling users to filter data according to their needs, it caters to diverse interests and preferences, facilitating a more tailored and meaningful analysis of intercompany transactions and discrepancies.

In contrast, a one-size-fits-all report would likely not address the unique requirements of various stakeholders, thus reducing the effectiveness of the reporting process. Reducing the number of metrics could lead to oversimplified reports that fail to provide the necessary depth of insight, leaving stakeholders without vital information they may need to make informed decisions. Similarly, eliminating visual presentations from reports could hinder data comprehension and diminish engagement, ultimately leading to increased frustration rather than satisfaction among stakeholders. Therefore, allowing for user-defined customization strikes the right balance between delivering relevant information and enhancing the user experience.